Warranty & Services

At Hometroop, we are committed to providing reliable, durable, and high-quality products. This Warranty Policy explains the warranty coverage, exclusions, and claim process applicable to products purchased through Hometroop.

Warranty coverage varies by product and begins from the date of delivery.

1. Warranty Period

2. Mop Set – 6 Months Limited Warranty

The Hometroop Mop Set is covered by a 6 Months Limited Warranty from the date of delivery.

Warranty Covers

The warranty covers:

• Manufacturing defects

• Functional defects occurring under normal household use

• Defects affecting the intended performance of the mop set

• Factory-related defects in components supplied with the product

• Other product defects determined by Hometroop to be manufacturing-related

Warranty Does Not Cover

The warranty does not cover:

• Damage caused by misuse, abuse, or improper handling

• Accidental damage, including dropping, hitting, bending, or crushing

• Excessive force or rough usage

• Normal wear and tear

• Damage caused by improper assembly or installation

• Broken parts caused by accidental handling

• Damage resulting from improper storage

• Damage caused by harsh chemicals or unsuitable cleaning agents

• Unauthorized repairs, modifications, or alterations

3. Electrical Adjustable Table – 2 Years Limited Warranty

The Hometroop Electrical Adjustable Table is covered by a 2 Years Limited Warranty from the date of delivery.

The warranty applies to eligible manufacturing defects in the table's electrical and mechanical components when the product is used under normal conditions and according to the provided instructions.

Warranty Covers

The warranty may cover:

• Manufacturing defects in the desk frame

• Manufacturing defects in the electric lifting mechanism

• Defects in the control panel

• Defects in the motor or motor-related components

• Manufacturing defects in electrical components

• Functional defects arising under normal usage conditions

• Other manufacturing defects affecting the intended operation of the table

Warranty Does Not Cover

The warranty does not cover:

• Damage caused by misuse, abuse, negligence, or improper handling

• Accidental damage, including dropping, hitting, bending, or physical impact

• Damage caused by exceeding the specified 70 kg maximum load capacity

• Damage caused by improper assembly or installation

• Damage caused by unauthorized repairs, modifications, or alterations

• Damage caused by unauthorized electrical connections or modifications

• Damage caused by power surges, voltage fluctuations, or unsuitable power sources

• Damage caused by liquid spills, water, moisture, or other external factors

• Damage caused by using the product contrary to the provided instructions

• Normal wear and tear of the product

• Cosmetic damage that does not affect the functionality of the product

• Damage caused during relocation or transportation after delivery

• Damage resulting from commercial or industrial use unless specifically approved by Hometroop

4. Warranty Service & Customer Support

Hometroop customer support can assist customers with:

• Product usage guidance

• Assembly and installation guidance

• Troubleshooting

• Warranty claim assistance

• Replacement parts for eligible claims

• Product replacement where applicable

• Other product-related support

5. Warranty Claim Process

To initiate a warranty claim, customers must provide:

1. Order ID or valid proof of purchase

2. Photos and/or videos clearly showing the issue

3. A brief description of the problem

4. Any additional information reasonably requested by the Hometroop support team

Our support team may review the submitted information and, where necessary, request additional photos, videos, or other evidence to determine the cause of the issue.

Claim Verification

All warranty claims are subject to verification and inspection by Hometroop.

If the issue is determined to be covered under this Warranty Policy, Hometroop may, at its discretion, provide:

• Replacement parts

• Repair or service assistance

• Product replacement

• Another appropriate remedy depending on the nature and severity of the issue

The specific remedy will be determined by Hometroop based on the product, issue, availability of parts, and warranty eligibility.

6. Important Warranty Conditions

• The warranty is applicable only to products purchased through Hometroop or its authorized sales channels.

• The warranty begins from the date of delivery.

• Warranty claims must be supported by valid proof of purchase.

• The warranty is applicable only to the original purchaser unless otherwise determined by Hometroop.

• Warranty coverage is limited to manufacturing and product-related defects.

• Accidental damage, misuse, negligence, unauthorized modifications, and normal wear and tear are not covered.

• Hometroop may request photographs, videos, or other information before approving a warranty claim.

• Hometroop reserves the right to inspect the product before approving a claim.

• If a claim is found to be outside the scope of this Warranty Policy, the claim may be rejected.

7. Warranty Limitations

This Warranty Policy provides limited warranty coverage only for eligible manufacturing and product-related defects.

Hometroop shall not be responsible for damage resulting from improper use, accidental damage, negligence, unauthorized modifications, or failure to follow product instructions.

For the Electrical Adjustable Table, the 2-year warranty does not mean that every component or issue occurring during the two-year period is automatically covered. The issue must fall within the applicable warranty conditions described above.

8. Contact Hometroop

For warranty claims, product support, or assistance, please contact the Hometroop customer support team through the contact details provided on our website.

Hometroop
Quality Products. Reliable Support.